Customer Service Consultant

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Responsibilities: 

• Act as customers’ representative and point of contact for any and all matters specific to the customers
• Encourage customer growth and loyalty to the company through continuous support and customer assistance Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering, such as TCS, AFD retrofit etc.

• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.

• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and review contract terms and conditions using standard Trane templates when applicable.
• Present the proposal to the customer.

• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.

Qualifications:

• Bachelor's degree in engineering
• At least 2 years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyze, and interpret engineering documents. 
• Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent verbal and written communication skills
• Able to work independently and collaborate with multi-functional teams
• Organizational and time management skills 
• Customer focus mindset
• Innovative mindset and willing to explore new front
• Strong computer skills in a Microsoft Office environment

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.