Trane Inside Sales Specialist - Remote within Midwest Region

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:

The Inside Sales Specialist role is critical in driving a great customer experience through the established account management teams. The position will act as a single source of contact for the customer. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the order flow process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.  This is a remote opportunity within the Midwest region.  Must be close to a regional office.

Responsibilities:

• Provide customer support for pre-order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions).
• Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc.
• Provide high quality service through efficient use of all Oracle/Siebel/Operating Systems functionalities related to order fulfillment and relative to customer activity.
• Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective.
• Process claims and product returns in line with policies.
• Responsible for driving customer satisfaction with assigned portfolio of customers
• Respond to and/or refer product and technical questions to appropriate channel.
• Drive pricing and order processing consistency within the channels.
• Participate as necessary.

Qualifications:

• Associate’s Degree or equivalent related experience.
• 2-5 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.

Key Competencies:

• Demonstrated ability to build strategic relationships within various levels of customer’s organization.
• Must have excellent verbal and written communication skills.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.