Technical Product Support Specialist

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:
The Technical Product Support Specialist provides system-level technical support to our external Supply customers for American Standard, Trane, RunTru, Ameristar, and Oxbox products sold through the Residential HVAC and Supply channel.

Responsibilities:

• Telephone and email system-level support with deeper knowledge of Residential and Light Commercial products and applications
• Support Channel Partners with technical issue resolution
• Develop and provide training for virtual training opportunities
• Interface with internal organization through cross-functional quality forums and teams
• Documentation of field reported issues

Qualifications:

• Minimum of 5 years of field experience serving in a Residential and Light Commercial technical service/ support or
• Experience can be offset by higher-level technical degree (BS) in Engineering related field and (2) years HVAC experience required

Key Competencies:

• Detail-oriented and organized, able to coordinate workload
• Strong ability to troubleshoot complex mechanical and electrical systems over the phone
• Must be a strong team player, self-starter and flexible to varying work assignments
• Well-developed verbal, listening, and written communication skills required
• Personal computer competence and data entry with MS Office products required
• Must be customer-focused
• Have the ability to make quality decisions
• Has to be able to manage time wisely
• Diverse technical background on both residential products and light commercial products <25 tons

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.