Service Intern (Fall) - Charlotte, NC

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

 

Job Summary: 
This Service Intern role will be a rotational opportunity to learn our Service business. This individual will report to the Sr. Manager, Regional Growth Team, who is responsible for a broader portfolio of related teams responsible for increasing operational effectiveness for the region’s service business. 

Responsibilities 

• Manage and lead standard management routine activities pertaining to the RGT Operations Team driving all meetings, measuring metrics, conducting analytics and utilizing an effective visual management system.
• Conducting process mapping to assess the efficiency and effectiveness of current operations; Review existing and new procedures/controls to identify waste and build plans and organize teams to change. 
• Work to align existing business processes between the region’s legacy districts
• Develop, organize, and lead the Service department’s community engagement activities.
• Fostering culture change by training, developing and coaching employees to adopt lean principles behaviors and follow the principles and practices of OpEx. 
• Continue to refine the region’s OpEx tools and partner with the Regional Change Agent to enable growth within the department’s Lean Cultural maturity.
• As required, assist in the implementation and the training of service associates when rolling out new reporting tools.
• Proficient at delivering training and development in small and large formats.
• Prepare "business pulse" and financial reports on assigned product/service lines on a regular basis to keep Senior Service Leaders in order to aid them in the management of their respective businesses.
• Establish and maintain an overall operational calendar for the region’s service department.
• Establish and maintain a communication plan to ensure leadership and employees are informed about reoccurring business activities and meetings.
• Partner with the Regional Service Leader and Senior Service Leaders to develop and implement innovate service offerings within our region.

 

Qualifications:

• Currently enrolled and pursuing a Bachelor’s degree in any applicable program. 
• Interest in pursuing a career in engineering, marketing, or operations preferred.
• Excellent written and verbal communication skills
• Excellent team work skills
• Ability to influence cross-functional teams without formal authority.
• Sound program management, analysis, problem resolution, teambuilding, judgment and decision making skills.
• Should have a proven track record of innovative solutions
• Must be able to travel 35-40% of the time within the region (VA/NC/SC).

 

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.