Senior Service Manager - Columbia/Charleston, SC **Relocation Available

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

 

Job Summary：Trane is hiring for a Senior Service Manager to join our team.  In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer.  Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction.

 

Responsibilities: 

• Develop and implement the Area business plan and strategies in alignment with the overall Regional strategies by collaborating with the Area General Manager and the Regional Service Leader. Drive business improvements through oversight and partnership with the Area Service Managers (ASM’s) within the Area.     
• Oversee the Service Fulfillment team for an Area of the Region to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.  This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. 
• Effectively attract, coach, counsel, train, and develop all service employees within the Area.  Drive continuous improvement through company performance management process and technical product training programs available.  Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.   Ensure that standard service work processes are created and followed.  Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health, and safety compliance within the service team.  Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms.  During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

 

Qualifications:

• Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years experience in an industrial sales business setting.   Minimum of three (3) years experience in managing teams of people, processes, and budgets.
• Knowledge of Salesforce preferred.
• Must possess a valid driver’s license for a  minimum of 12 months, with no major or frequent traffic violations included, but not limited to: 
  • DUI in the previous 5 years;
  • Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years

 

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share a passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.