Order Management Executive

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
 

POSITION SUMMARY:

The Order Management & Logistics Executive in charge of order processing and coordinate delivery between factories and customers for Asia Pacific region.  Acts as a main contact point for internal or external stakeholders, take initiative to improve work processes & operation efficiency, ensure good customer services is delivered and support sales growth.

 

PRINCIPAL RESPONSIBILITIES:

1.    Ensure order are processed and shipped timely and completeness

2.    Work closely with Factory, Sales Office and Customer for order and shipping coordination to meet customer required dates

3.    Single point of contact for customers on order and shipment discrepancies or issues

4.    Handle and preparation of import and export documentations, ensure TSO Offices received the full set of shipping documents on time for custom clearance

5.    Continuous process and productivity improvement through good communications with internal and external stakeholders

6.    Manage dispute and handle claims with insurance company, if any; and communicate discrepancies / issues to Order Management & Logistics Supervisor whenever necessary

7.    Other duties as assigned by Order Management and Logistics Manager

 

Job Requirements:

•      Minimum Degree in business or related fields plus a minimum of 5-10 years’ experience in order management and international logistics.

•      Knowledge of international logistics process design, business unit contacts to support functions of order entry, order management, invoicing and export documentation

•      Knowledge of international credit & collections terms and letter of credit procedures

•      Customer focused attitude

•      Strong conflict and issue resolution skills

•      Good communications and interpersonal skills, work independently with minimal supervision

•      Preferred hand on person

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.