Field Service Representative

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary：

As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

This role can be remote.

Responsibilities:

• Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
• Communicate service bulletins and alerts to dealers on a timely basis.
• Support sales team with key customer relationship management. 
• Provide product performance investigations and reporting of quality and/or First Notice events.
• Establish and conduct a comprehensive technical training program for service & installation technicians.
• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
• Provide effective and timely response to consumer inquiries and complaints. 

 

Qualifications:

• Associate technical degree or documented equivalent experience
• Minimum of five years field service experience
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
  • DUI in the previous 5 years
  • Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

 

Key Competencies:

• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
• Ability to craft communications to technicians which convey instructions and/or notices 
• Proven skills in planning and conducting training sessions.
• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
• Strong consumer and customer relations background
• Ability to compose written correspondence to address consumer complaints
• Skilled in use of negotiation principles
• Ability to easily switch between rapidly changing priorities.
• Strong computer skills (Windows 2000 & Microsoft Office 2000)
• Bilingualism in English and French is an asset.

 

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.